You may browse this site for personal information. However, please do not attempt to copy, distribute, modify, transmit or revise the contents of this site without written permission from TALKSPACE. The Platform and its terms and conditions are available via multiple websites, mobile devices, including, without limitation, the website Talkspace.com. Neither title nor intellectual property rights are transferred to any third party through the use or access to this site; rather, all rights, title, and interest in and to all aspects of this site remain the sole property of TALKSPACE.
TALKSPACE IS A SOFTWARE COMPANY THAT BUILT A PLATFORM TO OFFER ITS USERS THE ABILITY TO MATCH THEIR CONCERNS AND ISSUES TO THE BEST SUITED LICENSED THERAPIST WITH THE PROPER SKILL SET AND BACKGROUND AND ALLOW FOR COMMUNICATION WITH THAT THERAPIST USING MOBILE DEVICES AND OTHER DIGITAL MEANS. TALKSPACE DOES NOT OFFER THERAPY DIRECTLY OR SELL THERAPY SERVICES AND IS NOT A LICENSED THERAPIST GROUP OR CORPORATION.
DISCLAIMER OF MEDICAL LIABILITY
THE PLATFORM IS NOT INTENDED FOR MEDICAL DIAGNOSIS OR DRUG PRESCRIPTION OR ADVICE CONCERNING WHICH DRUGS OR TREATMENT THAT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM.
TALKSPACE does not hire the Therapists matched through this site. We carefully screen our Therapist applicants using licensed experts in the Therapy field and insist on evidence of the applicant's credentials. The Therapists are neither our employees nor agents nor representatives. Furthermore, we assume no responsibility for any act, omission or doing of any Therapist. While the site will help You match with a Therapist and will help You find a new one if the match is unsuccessful, the Site makes no representation or warranty whatsoever as to whether you will find the Counselor Services relevant, useful, correct, relevant, satisfactory or suitable to your needs.
THE MATCHED THERAPIST WILL CONFIRM TO YOU THEIR STATE OF LICENSURE AND LOCATION AND THE FACT THAT YOU ARE USING REMOTE DIGITAL DEVICES FOR THERAPY SESSIONS AS N ASK YOU TO CONFIRM YOUR CONSENT TO THE SERVICES. BY USING THE SERVICES OF THIS SITE, YOU ARE AGREEING THAT ANY REMOTE SESSION CONDUCTED IS LEGALLY TAKING PLACE IN THE SITE OF LOCATION OF THE THERAPIST AS SUCH STATE IS CONFIRMED TO YOU.
While TALKSPACE does research and verify certain documents of the Therapists using the site, we do not guarantee the verification of medical degrees, qualifications, licensure, certification, credentials, competence or background of any Therapist. Your relationship relating to the Therapist services is strictly with the Therapist. TALKSPACE is not involved with the actual substance of that relationship and we do not validate or become involved in any of the Therapist Services. You are advised to exercise a high level of care and caution in the use of the Site. You agree, confirm and acknowledge that you are aware of the fact that in some cases, the Site services may not be complete substitute for a face-to-face session by a licensed Therapist. You should never rely on or make health or well-being decisions purely on use of this site. Never disregard, avoid, or delay in obtaining medical advice from your doctor or other qualified healthcare Therapist, by face-to-face appointment, because of information or advice you received through the Talkspace.com.
Proper Use of the Site
We do not endorse any specific tests, products, procedures, opinions, or other information that may be mentioned or described in this website. If you rely on any content obtained by you on or through this website, you do so solely at your own risk. You are solely responsible for compliance with the laws and regulations applicable to your place or country of residence and accessing this website from any country where its content does not comply with its laws and regulations is prohibited.
You agree that TALKSPACE and its affiliates shall not be liable to you or anyone else for any loss or injury caused in whole or in part by relying upon, using, or interpreting the content or any other information obtained through use of this website. In no event will TALKSPACE or its affiliates be liable to you or anyone else for any incidental, consequential, indirect, special or exemplary damages or lost profits arising out of the use or inability to use the content, the website or any other information obtained through the website, even if TALKSPACE, its affiliates, its licensors, agents or representatives know or have been advised of the possibility of such damages.
You allow your therapist to periodically have clinical assessments sent to you during your time at TALKSPACE. You understand that clinical assessments serve to provide information on your mental health and well-being, and that the results can be seen by your therapist to discuss with you.
You understand that the results from these assessments will be confidential and securely stored.
Any link (including a hyperlink, button or referral device of any kind) used on this website or on the mobile TALKSPACE Application is provided for your use and convenience. The appearance of a link on this website does not constitute an endorsement, recommendation or certification by us, nor should the presence of a link in any way be construed as a suggestion that any third party website has any relationship with us. We do not endorse the content on any third-party websites. We are not responsible for the content of linked third-party websites or third-party advertisements, and do not make any representations regarding their content or accuracy. We do not knowingly link to websites that may infringe on valid and existing trademarks, service marks, copyrights or patents. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such websites.
User Responsible for All Posts and Communication
Neither TALKSPACE nor its affiliates are under any obligation to respond to messages posted to this site. If you post any information or material to this website you are responsible for such information or material and the consequences of their posting. If you choose to post material, you agree to do so solely for lawful purposes and in compliance with all applicable laws. You expressly agree that we have no responsibility for or control over the information, creations, data or material you may post to this website.We do not and are not responsible for screening or monitoring material posted by you or any other person or entity. If notified by one of our Users of any material that is alleged not to conform to the terms of these terms and conditions, we may investigate the allegation and determine in our sole discretion to remove or request the removal of the material. We reserve the right to remove material that is abusive, illegal, disruptive, or that otherwise fails to conform to these terms and conditions. We reserve the right to edit or delete any material posted on our website, regardless of whether such material violates these standards for content. We have no liability or responsibility to you or any other person or entity for performance or nonperformance of the screening activities set forth above.We further do not represent, warrant or guarantee the truthfulness, accuracy, or reliability of any of the material posted by others on the website. We also do not endorse any opinions expressed by others on the website. You acknowledge that any reliance on content posted by others on the website, and your use of that content, is at your own risk.
Modifications, Termination, Interruption and Disruptions to the Platform
You agree, confirm and acknowledge that we may modify, suspend, disrupt or discontinue the Platform, any part of the Platform or the use of the Platform or mobile application, whether to all Users or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.
The Platform technology is technically complicated and is dependent on third party engineering and hosting in part, and on various factors such as software, hardware and tool, either our own or those owned and/or operated by our contractors and suppliers. We do not guarantee that the Platform will be uninterrupted or that it will be secure, consistent, timely or error-free.
Forbidden Uses of Site
All Users expressly agree not to post any material that:
Copyright and Trademarks
You hereby grant to TALKSPACE a non-exclusive, worldwide, royalty-free, perpetual license, with right to sublicense, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information you submit to the website by all means and in any media now known or hereafter developed for any use or purpose. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process for a password or username, if any.TALKSPACE only purports to use names, logos or marks appearing in this site in those territories in which it or its affiliates are entitled to do so, whether by virtue of pending or registered trade marks, licenses, or otherwise. For the avoidance of doubt, TALKSPACE does not purport to use any name, logo or mark in any territory in which it is not so entitled, and will not supply or offer to supply products and/or services bearing any such name, logo or mark into any such territory. The use of these trademarks or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.All content and materials available on Talkspace.com, including but not limited to text, graphics, domain names, code, images and logos are the intellectual property of TALKSPACE, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited. Talkspace.com and Unlimited Messaging Therapy are copyright terms. All rights reserved.
Age Requirements, Password, Email, Texting and Honesty Policy for TALKSPACE
Gift Cards, Discounts and Promotions
A Promotion, Advert or Gift Card-ECard advertised on the Talkspace.com site is subject to availability and is not an indication of availability. In particular, Talkspace.com and Groop Internet Platform, Inc. reserve the right to amend, modify, extend or cancel a Promotion without advance notice to the public. Talkspace.com and Groop Internet Platform Inc. reserve the right to reject, approve or remove any advertising from the site in our sole discretion, including ads that negatively affect our Users or that promote content contrary to our philosophy.
Other Legal Terms
Nothing in this Agreement shall be construed as making either party the partner, joint venture, agent, legal representative, employer or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other, except as provided for herein or authorized in writing by the party to be bound. This Agreement shall be interpreted only in accordance with the laws of the State of Delaware.
This Agreement will be binding and will inure to the benefit of the legal representatives, successors and assigns of the parties hereto.
No amendment to this Agreement will be effective unless made in writing. The paragraph headings herein are solely for the sake of convenience and will not be applied in the interpretation hereof.
If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect.
UNLESS OTHERWISE EXPRESSED, TALKSPACE.COM EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
GIFT CARD TERMS AND CONDITIONS
PURCHASING, SENDING AND RECEIVING E-CARD GIFT CERTIFICATES FOR ONLINE THERAPY SUBSCRIPTIONS THROUGH TALKSPACE.COM
TALKSPACE.COM E-card Gift certificates are void where prohibited or restricted by law.
TALKSPACE.COM E-card Gift certificates cannot be used to purchase other gift certificates.
Except as provided herein, TALKSPACE.COM E-card Gift certificate have no cash value.
TALKSPACE.COM E-card Gift certificates are not valid until payment has been received and successfully processed by TALKSPACE.COM
TALKSPACE.COM reserves the right to refuse service or reverse any TALKSPACE.COM E-card Gift certificate purchase for any reason and return the funds to the purchaser.
Redeeming Gift Certificates
Gift certificates are only redeemable at TALKSPACE.COM for the amount or service specified on the e-card gift certificate, by the expiration date indicated. TALKSPACE.COM reserves the right to convert service-based gift certificates to their monetary value, equivalent to what was paid for the gift certificate, at its option and sole discretion.
Except as required by law, gift certificates are not redeemable for cash and cannot be returned for a cash refund.
Any unused balance of the gift certificate will remain until redeemed or the original expiration date indicated on the gift certificate, whichever occurs first.
If a purchase exceeds the amount listed on the gift certificate, the redeemer is responsible for paying the difference at time of purchase.
Cancellation and Expiration of Gift Certificates
TALKSPACE.COM reserves the right to immediately invalidate E-card gift certificates, without notice, should it receive a credit card chargeback, returned check or other form of repudiated payment made towards the gift certificate.
TALKSPACE.COM is not responsible for lost e-card gift certificates. Reasonable and prudent steps are taken to verify the legitimacy of a redeemer and upon full redemption or at the expiration date, the gift certificate will be identified as not valid for payment of any kind.
TALKSPACE.COM reserves the right to dishonor the gift certificate, if it reasonably believes it was not validly purchased, has already been redeemed, or the redeemer stole or is otherwise not the intended beneficiary of the purchaser.
E-card Gift certificates are not valid or redeemable after the expiration date indicated on the gift certificate email.
TALKSPACE.COM will replace a valid lost e-card gift certificate, provided the original gift certificate hasn't been redeemed and the replacement is issued to either the original purchaser or a verifiable recipient.
TALKSPACE.COM reserves the right to contact gift certificate purchasers, or known recipients, to remind them of upcoming expiration dates.
Miscellaneous Terms and Conditions
TALKSPACE.COM reserves the right to change these Terms and Conditions from time to time in its sole discretion.
TALKSPACE.COM is not responsible for emailed gift certificates that do not reach their intended recipient for reasons beyond its control. Bounced email is not monitored. Receipt of email cannot be verified. TALKSPACE.COM can only verify receipt of the gift certificate, if the recipient of the gift certificate actually uses the URL enclosed in the email message to access the gift certificate using an Internet browser. TALKSPACE.COM is not responsible for late delivery of gift certificates.
Gift certificates, and these Terms and Conditions, are subject to and governed by the laws of Delaware, without reference to its principles of conflicts of law.
If any provision of these Terms and Conditions should, for any reason, be held invalid, prohibited by law or unenforceable in any respect, such term will not apply. However, the remainder of these Terms and Conditions shall be enforced to the full extent permitted by law. A court of competent jurisdiction is hereby empowered to modify the invalid, prohibited or unenforceable provision to make it valid and enforceable.
Risk of loss will pass to the purchaser of the gift certificate upon the electronic transmission of such gift certificate to the recipient or purchaser.
TALKSPACE.COM, ITS AGENTS AND AFFILIATES, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO E-CARD GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CERTIFICATE NUMBER OR BAR CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND TALKSPACE.COM'S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE.
REFERRAL PROGRAM TERMS & CONDITIONS
The TALKSPACE.COM Referral Program allows registered TALKSPACE.COM users (an “TALKSPACE.COM User” or “User”) to earn TALKSPACE Subscription Payment Credits (“Credits”) toward future invoices by referring other new Users to TALKSPACE.COM. To participate, TALKSPACE.COM Users must agree to these terms, which become part of the TALKSPACE.COM Terms and Conditions for Users. Capitalized terms that are not defined here will have the same meaning given to them in the TALKSPACE.COM Terms and Conditions.
How to Earn Subscription Payment Credits
TALKSPACE.COM Users can earn automatic Credits towards future TALKSPACE.COM subscription invoices when:
Redeeming Subscription Payment Credits
Referral Credits will automatically appear as a deduction on your own subscription invoice, and must be used on a Subscription payment while the Referring User is still an active User on TALKSPACE.COM. Credits may not transferred or exchanged for any cash or money.
Sharing Referral Links
Referrals should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations. Referral links should not be published or distributed to mass links or any type of spam email or on sites that prohibit this type of activity.
A referred User may only use one referral link. If a referred friend receives referral links from multiple TALKSPACE.COM Users, only the corresponding TALKSPACE.COM User of the referral link used by the referred friend will receive the Credit.
If any provision in these terms are held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.
Termination and Updates
TALKSPACE.COM may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time for any reason. TALKSPACE.COM reserves the right to suspend accounts or remove Credits if the site notices any activity that TALKSPACE believes is abusive or fraudulent. TALKSPACE.COM may update these terms at any time without prior notice. If we modify these terms, we will post the modification on the TALKSPACE.COM.com website, applications, or services, which are effective upon posting. Continued participation in the Referral Program after any modification shall constitute consent to such modification.
Release From Liability
By participating in the Program, you agree that TALKSPACE.COM will have no liability and that you will indemnify and hold TALKSPACE.COM harmless for any claim, action, liability, loss, injury or damage to you or any other person or entity due in whole or in part, directly or indirectly, by reason of your participation in the Program. You will not settle any claim without the prior written consent of TALKSPACE.COM. Further, you agree that TALKSPACE.COM is not responsible for faulty referral links, any error, omission, interruption, defect or delay in transmission, order processing, or communication; technical or mechanical malfunctions; errors in these terms, in any Program-related materials; human-processing error; failures of electronic equipment, computer hardware or software; damage to your equipment, computer hardware or software, or inaccurate information, whether caused by equipment, programming, human error, or otherwise. Under no circumstances will TALKSPACE.COM be liable to you for any loss or damages of any kind (including, without limitation, for any direct, indirect, economic, exemplary, special, punitive, incidental or consequential losses or damages) that are directly or indirectly related to the program. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
These terms and the interpretation of these terms will be governed by and construed under the laws of the state of Delaware, without regard to its conflicts of laws principles and will specifically not be governed by the united nations conventions on contracts for the international sale of goods, if otherwise applicable. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to the program or these terms must be in the state or federal courts located in Delaware and you hereby consent and submit to the exclusive personal jurisdiction and venue of the courts located in Delaware for any such legal proceeding.
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